Get in touch
Email us with what happened and the device you are using, and we will come back to you within two working days.
support@gutto.techCommon questions
How do I cancel my subscription?
Subscriptions are billed through your Apple ID, so they are cancelled from your device rather than from inside Gutto. Open Settings, tap your name, tap Subscriptions, choose Gutto, then Cancel Subscription. You keep access until the end of the period you have already paid for.
I subscribed but Premium is not unlocked
Open Gutto, go to the Premium screen and tap Restore Purchases. This re-checks your Apple ID for an active subscription and unlocks Premium. If it still does not appear, email us with the Apple ID email you purchased with and we will sort it out.
How does the free trial work?
New subscribers get 7 days free. Apple allows one free trial per person per subscription group, so if you have trialled Gutto Premium before, your subscription starts billing immediately. Cancel any time during the trial and you are not charged.
Can I get a refund?
Refunds for in-app purchases are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID and select the purchase. If Apple declines and you think there has been a mistake, email us and we will do what we can to help.
A product has the wrong information
Our product data comes from brands, from our own database and from Open Food Facts, an open community database. Some entries are incomplete or out of date. Tap the product, then Report a problem, and tell us what is wrong — corrections usually go live within a few days.
How is the gut score calculated?
Every score is built from published nutrition research — fibre, fermentation, plant diversity, additives and degree of processing. The full method, and the studies behind each factor, are listed in the app under Profile, then How the Gutto Score works.
How do I delete my account?
Open Gutto, go to Profile, then Delete Account. This removes your account and your personal data within 30 days. Deleting your account does not cancel an active subscription — cancel that separately in your Apple ID settings first, or you will continue to be billed.
Is Gutto medical advice?
No. Gutto provides general information about food and digestive health. It cannot diagnose, treat or prevent any condition, and it is not a substitute for advice from a qualified healthcare professional. If you have a diagnosed gut condition or a food allergy, talk to your doctor or dietitian before changing your diet.